We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@sarahcoeyartwork.com If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at hello@sarahcoeyartwork.com

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and help further. 

Please retain all packaging as photos are needed for my insurance. For insurance purposes we require a minimum of 3 well lit, detailed photographs of said damage to the parcel and the packaging. If you are unable to provide detailed images of the damage, we are unable to move forward on a refund. Please note we may ask the damaged item to be returned for the claim so do not throw the item away until you have confirmed with us that we do not need it to pursue your claim further. All shipping charges for an item that does need returned are the initial responsibility of the buyer - these can be refunded by ourselves after the buyer provides proof of shipping and a receipt and we will then refund the shipping cost.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Lost Items

It is an incredibly rare event, but unfortunately sometimes due to circumstances outwith our control, an item may be lost in transit. If this is an item which can be replaced eg print, mug, stickers then we can discuss reshipping a new parcel with the same items purchased or we can refund the entire cost of the parcel to you, the buyer, whichever you prefer.

 

Please note that we are not responsible for items lost in transit. Once the item is with Royal Mail or our courier service, it is the responsibility of Royal Mail, your local postal service or the courier service to get the item to you safely and in a timely manner. We will of course endeavour to help you in every way we can, to the best of our power. 

Should an original painting be lost in transit, please note that this is an incredibly rare event and due to circumstances outwith our control. All items are shipped with Tracking and Signature via a courier service to ensure their utmost safety and your peace of mind throughout transit. It is the responsibility of the courier to get the item to you in a safe and timely manner. It is not the fault of Sarah Coey Art should an item go missing in transit. It is our responsibility to liase with the courier service to determine why this has happened if possible and to refund the cost of the original artwork to you if in at the applicable time frame.

You must contact us within 30 days (UK residents) or 60 days (Rest of the world) so that we may follow up and enquire about a missing painting in a timely manner. Failure to do so will result in us being unable to look into the case and resolve it and refunds will not be processed after this time. It is the responsibility of the customer to contact us as soon as possible to ensure we can work together to resolve this matter. 

If your original painting is lost, we will endeavour to resolve this where it is in our power to do so. 

 

Please remember to be kind, we are doing are very best and there are limits to what we are able to do with regards to postal and courier shipping services. We are just as upset that an original work has gone missing in transit and will do everything we can to resolve this. The replacement of lost items is made at the discretion of Sarah Coey.

 

We always double and triple check to ensure that all parcels have the correct shipping address and labelling that our customer supplies us with. Please note that we are not responsible or liable for any items which are lost or unattainable due to an incorrectly supplied address. This is the customer or buyers responsibility and any items which go missing due to incorrect or inaccurate shipping details will not be refunded.